The list of candidates presented to you as an elector is determined by your place of residence as defined on the Elector List. If you have moved and your new address was not updated on the Elector List, (and your Voter Instruction letter and PIN were forwarded to your new address), then you will see the list of candidates associated with your old place of residence. First, exit the system without voting the race with the incorrect candidates. You should call the Voter HelpLine and the Election Official will authenticate you and, if satisfied, can then electronically “re-categorize” the PIN. The correct list of candidates will be presented to you once you re-connect to the voting system.

No, you do not have to vote all ballots at one time uninterrupted. You can disconnect from the Internet or the telephone and re-connect later, re-enter your PIN and any other credentials required and complete your voting activity at that time. In fact, if you find it more convenient, you can switch from one method to the other and complete your voting using the other method. For example, you can start your voting on the Internet and at some point close your Internet session and then later re-start the voting process and re-enter your PIN and any other credentials required using your phone or cell phone and complete your ballot.

Voting instructions will be included in the Voter Instruction letter mailed to each eligible elector on the official Elector List. Included in this information are instructions on how to access the voting system. Electors can cast their ballot using the telephone or cell phone by calling a toll-free number. Electors using personal computers will use the Internet to visit a website that will allow them entry into the voting system where they can cast their vote.

If an elector loses or misplaces their PIN, they should contact the Voter HelpLine. The Election Official can decide to replace the missing PIN if it has not already been voted. They will determine if an elector has to travel to a location, sign a form, and then replace the missing PIN, or they can decide to allow the Voter HelpLine agent to authenticate the caller and issue a replacement PIN over the phone. In both cases, the original lost or missing PIN will be disabled, and it will not be able to be voted in the election.

No, there is no registration required. During the election period, using your PIN, you can use either the telephone or the Internet to cast your vote or vote using a paper ballot if this is offered by the municipality.

No. The system does not track how a particular PIN has voted, only that the PIN has been used to cast a vote.

If you did not get a PIN in the mail, one of two things may have happened. First, your name was not on the official Elector List. PINs are only mailed to electors whose names appear on the official Elector List as supplied by the municipality. Secondly, a PIN may have been mailed to you and it has been delayed for some reason in the mail system.

If you are an eligible elector and on the official Elector List, but you did not get a PIN in the mail by the start of the election period, you can request a replacement PIN. If the Election Official’s records indicate you were sent a PIN in the mail, then the original PIN will be disabled and cannot be used to cast a vote in the election. A replacement PIN will be issued to you if the original PIN has not been voted and you provide appropriate identification.

Individual PINs will be mailed to eligible electors so that they are received approximately seven (7) to fourteen (14) days prior to the first voting day.

Eligible electors who are not on the official Elector List will have to go to a location designated by the Election Official and complete the required form to have their name added to the Elector List. Once this is completed you will be given a VIL by the Election Official.